Privacy Policy

Cielora Interior Systems Sdn. Bhd. (“Cielora”, “we”, “us”) operates the website petly.help. This policy explains what personal data we collect, why we collect it, and the choices you have. We process personal data in accordance with the Personal Data Protection Act 2010 (Malaysia).

1. Data We Collect

When you submit our site visit form we receive the details you type: your name, email address, mobile number, the type of space you describe and any notes you add. When you call or email us we keep the correspondence needed to handle your enquiry. Our hosting provider also records standard server logs (IP address, browser type, pages requested, timestamps) for security and troubleshooting.

2. How We Use It

We use your contact details solely to respond to your enquiry, schedule site visits, prepare quotations, deliver and warranty our work, and keep the accounting records the law requires. We do not sell, rent or trade personal data, and we do not use it for third-party advertising.

3. Legal Basis

We rely on your consent (given when you submit a form), the performance of a contract when you engage us, and our legitimate interest in operating a secure website.

4. Sharing

Data is shared only with service providers who help us run the business — our web hosting company and, if you become a customer, our accounting software provider — each bound to use it only on our instructions. We disclose data to authorities only where the law requires.

5. Retention

Enquiry details that do not lead to a project are deleted within twelve months. Customer records are retained for seven years to satisfy warranty and tax obligations, then destroyed.

6. Your Rights

You may request access to the personal data we hold about you, ask us to correct it, or withdraw consent to further processing. Write to [email protected] or to our registered address and we will respond within twenty-one days.

7. Security

Form submissions travel over an encrypted connection. Access to enquiry records is limited to staff who need them, and our systems are protected by unique credentials and regular updates.

8. Changes

If we change this policy we will publish the new version on this page with a fresh revision date. Continued use of the site after a change means you accept the updated policy.

9. Contact

Cielora Interior Systems Sdn. Bhd., Unit 23-3, Menara Sentral Vista, Jalan Sultan Abdul Samad, Brickfields, 50470 Kuala Lumpur, Malaysia · +60 3-2716 4482 · [email protected].